What is the availability status of items on the site?

All items for sale on the wearghana.com shop are available. If your size is currently not available, please reach out to us under the Contact Us section. You will be notified once your size is back in stock.

How do I know my size?

Please check out our Size Guide on the product pages for sizing information.

How do I place an order online?

Browse the WEAR Ghana website and select items you'd like to add to your shopping cart from any categories of products listed. You will see the number of items in your shopping cart in the top right corner of the site on every page. When you are done browsing and would like to checkout, click on the shopping cart link in the top right corner of the website to proceed to the checkout page.

What are the steps of my order?

The different stages of your order are:

• Validated payment: your payment has been accepted, and your order has been registered. You will receive an order summary via email. The details of your order will be forwarded to our fulfilment team for processing.
• In preparation: our fulfilment team has received your order and is preparing it.
• Dispatched: your order is on its way! Regular updates on the delivery will be shared with you.
• Pre-order: the item you have chosen is in pre-order, which means that it is still in production.
• Partial shipment: some items of your order have been shipped to you. The remaining items will be shipped in a second step (most of the time, the items concerned by this later shipment are the pre-orders).

I just finalized my order but I still have not received the order summary.

You may experience a few minutes delay after you have placed your order and before you receive the order summary. You should also check your "Spam" inbox, as the message may have been delivered there depending on your email settings. If you still have not received an email, please contact Customer Service.

How do I cancel or modify my order?

Please contact our Customer Service as soon as possible by telephone or by email under the Contact Us page. We will make every effort to accommodate your request. We have a chance to modify or cancel your order before it is prepared. However, once an order has been prepared, we cannot cancel or modify an order.

Can my order be gift-wrapped?

Yes. On the checkout page, you can select complimentary gift wrapping. This however comes at an extra cost to you.

Can I include a personalized gift message with my purchase?

Yes. When confirming your order, it is possible to include an accompanying card for a gift order. You can enter a message or request a blank card which you can personalize yourself.

Will my gift order include the price of the items?

No. An order will be considered a "gift" if you will select “gift wrapping” on the checkout page. The price of the items is not shown in the accompanying order slip. Our Customer Experience team can assist you with any additional requests.

How long does the delivery take?

3-5 business days from the time you place your order. Orders with more than one product may be shipped in separate parcels with different delivery dates.

Is there any exception on delivery times?

If a standard order is placed over the weekend, the earliest it will ship is Monday. Additional validation may be required for all orders and can delay delivery.

Where does wearghana.com deliver?

Wearghana.com delivers worldwide.

For deliveries within Ghana, we have partnered third-party delivery companies to ensure that you receive your order in the fastest and most convenient way.

For deliveries outside of Ghana, all packages are delivered to your specified address by DHL within 14 days. (Please note that it may take us longer to ship your order depending on which country you are located in.)

Can I reroute my shipment if I change my mind about the shipping address?

We're only able to reroute packages when shipping locally in Accra, Ghana. Since we ship packages via multiple carriers, you must contact us to check whether or not your shipment can be rerouted. If your shipment is due for delivery on the same day, it can't be rerouted.

Which payment methods do you accept?

We want to make buying your favorite WEAR Ghana clothing fast and easy. We accept the following payment options for online purchases:

• PayPal
• Stripe
• Bank transfers
• MTN Mobile Money
• Vodafone Cash
• AirtelTigo Cash

Is my payment secure?

All online payments on our site are secure, using the protocols in force on the Internet. The padlock symbol next to the address bar of the page beginning with "https" indicates that you are in a secure setting. WEAR Ghana has also established specific security measures to protect your personal information from non-authorized access and use.

Can I place an order using a bank card that is not my own?

Yes, in this case please indicate the billing address associated with the card.

When will my card be debited?

Cards and other payment methods are debited once your order has been accepted.

What is the security code on my payment card?

A unique code made up of 3 or 4 digits secures remote sale transactions.

This code can be found:

• on the back of your credit card in the signature field. It is made up of 3 digits (Visa or MasterCard, for example).
• or on front, above your card number. It is made up of 4 digits (American Express, for example).

Can I return an item ordered via wearghana.com?

You may return or exchange defective items from your order within 3 days of receiving them. If you ordered multiple items and they ship in separate packages, we will gladly accept returns within 3 days of when you receive the last shipment from your order. Merchandise that has been worn, used, altered or damaged will not be accepted. Security tags and labels should not be removed. WEAR Ghana reserves the right to refuse return of any merchandise that does not meet the above return requirements.

How do I model for WEAR Ghana?

Uhm, first of all: we are so flattered! If you’re interested in collaborating with the brand, please shoot an email to us at info@wearghana.com or reach out to us under the Contact Us section.

Why isn't my browser working with your site?

Ordering from our site requires the use of an SSL-compliant browser. We recommend using Microsoft Edge, Firefox, Safari, Google Chrome, or a mobile device. If you are using older/unsupported versions of the browsers listed here, or other browsers, we can't guarantee that all of our site features will work correctly. Also, your browser preference must be set to accept cookies. If you are using one of the recommended browsers and still experiencing issues, we recommend clearing the browser’s cache/cookies and reopening the browser to ensure an optimal experience.

Why isn’t your site working properly?

If you are having difficulties selecting size, color or any other drop-down list, checkboxes, or experiencing general navigation issues please check to ensure you are using a recommended browser. We recommend using Microsoft Edge, Firefox, Safari, Google Chrome, or a mobile device If you are using older/unsupported versions of the browsers listed here, we can't guarantee that all of our site features will work correctly. Your browser preference must also be set to accept cookies. If you are using one of the recommended browsers and still experiencing issues, we recommend clearing the browser's cache/cookies and reopening the browser to ensure an optimal experience.

I am interested in working at WEAR Ghana. Who should I contact?

Please email your resume to info@wearghana.com or visit our Careers page.

Who do I contact if I am a blogger or a media person and interested in working with or featuring WEAR Ghana?

For press inquiries, please contact info@wearghana.com. WEAR Ghana offers affiliate and influencer commissions. Please contact info@wearghana.com with any questions or requests.

Why can't I see the website in my language?

For now, the WEAR Ghana website is only available in English.

How do I create or update a customer account?

To create an account, simply click on the "Get Started" button in the top right corner and follow the instructions!

To update your customer account, you just have to enter your login (email address) and password and modify the information according to your wishes.

I've lost my login details, what can I do?

You can click on "Lost your password?" and follow the instructions. If this does not work, reach out to us using the Contact Us form and we will initiate a password reset.